Your Vonix services are provided by Vonix, LLC, including its affiliates, assigns and agents (“Vonix,” “we,” “us” or “our”). These Terms and Conditions (“T&Cs”) are part of your service agreement with Vonix and constitute a contract under which we provide you Service under terms and conditions that you accept. Your service agreement (“Agreement”) with us includes (i) these T&Cs, (ii) our Privacy Policy, (iii) our Acceptable Use Policy, (iv) any subscriber agreement or transaction materials that you sign or accept, (v) any supplemental terms and conditions that may apply to any Service plan(s) and/or Equipment/Device(s) that you select, (vi) any confirmation materials that we may provide to you, (vii) any other supplemental terms and conditions that we provide or otherwise make available to you, and (viii) any additional provisions linked to in any of the above materials. In the event of a conflict between these T&Cs and any other materials that make up the Agreement, these T&Cs shall govern to the extent necessary to resolve the conflict.
Please read these T&Cs carefully. They cover important information about our services provided to you (“Service”), including voice/data/messaging services, applications, platforms, hosting, data connections, data storage, and related support; any handsets, devices, hardware leases, or equipment provided or purchased by you from Vonix necessary to access or utilize your service(s) and/or any other equipment or third party device used with our Service (“Equipment”); and any access and usage charges, taxes, fees, assessments, and other charges we bill you or that were accepted or processed through your Service or Equipment (collectively, “Charges”). These T&Cs include terms regarding service plan changes and late payments, limitations of liability, privacy and resolution of disputes by arbitration instead of in court.
Acceptance. Your agreement with Vonix starts when you accept. You represent that you are at least the age of majority in your state of residence, and you are legally authorized to enter into this Agreement. You accept your Agreement by doing any of the following: (a) giving us a written or electronic signature or telling us orally that you accept; (b) activating Service; (c) using your Service after you make a change or addition; or (d) paying for the Service after receiving an invoice from Vonix either electronically or through the mail or other method(s). If you do not want to accept, do not do any of these things.
Authorized Users. You and any authorized users on your account will have access to account information and may be able to make changes to the account. If you give your personal account validation information to someone, they can access and make changes to your account. Those changes will be binding on you. Authorized changes may require your agreement to new T&Cs.
Your Service will operate only after you have purchased and activated a Vonix Service plan. The Activation Date is the date on which Vonix makes the Service functional and available for your use, including the ability to place and receive calls through your assigned numbers or devices. Activation occurs when the Service is provisioned, configured, and capable of standard operation, regardless of whether you have begun using the Service.
You agree to use the Service and Equipment exclusively for lawful, legitimate business or personal purposes, and in full compliance with these T&Cs, the Acceptable Use Policy, carrier requirements, and all applicable laws and regulations. You shall not use, or allow others to use, the Service in any manner that is fraudulent, abusive, deceptive, harmful, or otherwise prohibited by law or by this Agreement.
You are solely responsible for all activity occurring through your account, Service, or Equipment, whether performed by you, your employees, your agents, or any third party (authorized or unauthorized). You are responsible for all charges, obligations, and consequences arising from such activity.
You must safeguard all account credentials, including passwords, API keys, access tokens, and administrative logins. You agree to notify Vonix immediately of any unauthorized or fraudulent use of your Service or account.
Vonix grants you a limited, non-exclusive, non-transferable, revocable license to use the Software solely in connection with the Service. The Software is licensed, not sold. You may not, and shall not permit others to, modify, copy, distribute, reverse engineer, decompile, disassemble, translate, or create derivative works from the Software or attempt to derive its source code. All rights not expressly granted are reserved by Vonix.
For all Vonix Service plans, expiration is determined by the terms of your selected plan. To ensure uninterrupted Service, you are responsible for renewing your plan or account before your service term expires.
For business customers, you grant Vonix a limited, non-exclusive, revocable license to use your company’s name and logo in Vonix marketing and promotional materials, including case studies, customer listings, presentations, and the Vonix website. This license is solely for the purpose of identifying you as a Vonix customer and does not constitute or imply any endorsement of Vonix unless expressly agreed in writing. You may opt out of this usage at any time by submitting a written request to support@vonix.io. Upon receiving your opt-out request, Vonix will remove your name and logo from future materials and will make commercially reasonable efforts to remove such materials from active use.
You agree to pay all Charges that we bill you or that were accepted or processed through your plan. All Vonix Service plans are measured on 30-day monthly cycles except that 12-month plans may be measured on 30-day and/or 31-day cycles, for a maximum of 365 days total. Your service period begins on the first day of the month and ends on the last day of the month. Your monthly charge is billed and due on the first day of each month. Your first invoice will be prorated from the Activation Date to the end of the first billing month. In the event of non-payment by the due date, you authorize Vonix to automatically charge any valid payment method on file for all outstanding fees as of the due date, including any applicable taxes, surcharges, and past-due amounts. Invoices will be sent to the billing email address on file on or by the first of each month. It is your responsibility to maintain a valid payment method on file with Vonix and a valid email address for receipt of invoices.
We may offer you the opportunity to set up automatic payments through the method of payment on your account, which payments will be automatically charged at the beginning of your applicable payment cycle (“Autopay”). When you enroll in Autopay, automatic payments for plan fees that you incur will continue until you cancel. The recurring charge may vary if you change your plan, add or remove services, incur overages, or we change our prices, following notice to you. You may cancel Autopay or review your payment preferences at any time by contacting our customer service department at billing@vonix.io or managing your account online. You must change your Autopay preferences or cancel 24 hours prior to the end of your payment cycle in order for the change to go into effect. No minimum purchase is necessary to enroll in Autopay.
Your account may be canceled for any violation of these T&Cs or the Acceptable Use Policy, or if the following occurs: (1) your service has expired without a successful renewal payment, which places you in suspended status, and (2) you have not successfully paid for any plan renewal for 60 days or more while in suspended status. If your account is cancelled, your outstanding balance remains due and subject to collection by Vonix or its affiliates. Upon cancellation for any reason, we may reassign the phone number associated with your account, and you may be unable to transfer that number to a different carrier.
All payments are non-refundable. You may cancel or we may terminate, suspend, or adjust (in accordance with these T&Cs and our Acceptable Use Policy) any Service plan that you purchase from us at any time; provided that, except as otherwise required by applicable law, you will not receive any refund of amounts paid to us in connection with any such Service plan whether cancelled by you or terminated, suspended, and/or adjusted by us. No refunds or credits will be issued for partial-month service, early cancellations, or unused services.
In the case of a billing error, contact us within 30 days for a review. Verified errors will be credited to your account.
A late fee of 1.5% or the highest amount allowable under state law may be applied to payments more than 15 days past due. If payment is not received within 5 days of the due date, we may suspend your Service without notice. Suspension of Service for non-payment does not relieve you of your obligation to pay for the full contracted Term. You remain liable for the Charges for the entire Term of the Agreement, even if your Service is suspended or terminated due to non-payment.
You may request to upgrade service or add features at any time. To downgrade service or deactivate users for the next billing cycle, you must notify us at least two business days prior to the start of the next billing cycle (the 1st of the month). Plan changes received after this date will be applied on the next billing cycle.
We may adjust prices with 30 days’ written notice due to changes in taxes, fees, or our cost to provide Service. Upon notice, you may terminate your Service without penalty within 30 days.
You are responsible for, and shall pay, the taxes, fees and surcharges set forth in this Section 3.0 in connection with your Service account. Such Taxes, Fees and Surcharges will be included in your Service Charges (a) at the time you order the Service and (b) each time there are any further Charges to your Service account. Payment of Taxes, Fees and Surcharges may be in addition to payment for the Service or included as part of Flat Rate billing.
Vonix may, at its discretion, bill you for Service Bundles that include all applicable government-imposed taxes, fees, and surcharges. These bundled charges are presented as a consolidated flat rate to provide convenience and predictability in your monthly billing. When this billing method is applied, Vonix will provide a breakdown of the bundled charges on your first monthly invoice, either (a) as an addendum to the invoice containing the initial flat-rate charges, or (b) in the event of any changes to the flat-rate charges resulting from an increase in applicable taxes, fees, or surcharges. You may request a detailed, itemized breakdown of all included taxes and fees at any time by contacting billing@vonix.io.
This section serves as notice of the full scope of Taxes, Fees, and Surcharges that may be included in your bundled charges.
Certain federal, state, municipal, local, or other governmental agencies may impose Government taxes, including sales and use taxes, assessed as a result of your subscription to, use of, or payment for Vonix Service. To determine government taxes, we will use the street address on file. If a credit card address is not on file, then we will use the ZIP code you entered upon activation of the Service. If the activation ZIP code does not exist, then we will default to the ZIP code of Vonix’s headquarters: 32804. If you did not identify the correct address, or if you provided an address (such as a PO box) that is not a recognized street address, you may be assigned the above-described ZIP code for tax purposes. In the event of a disputed tax jurisdiction location being assigned, any tax refund must be requested within sixty (60) days of our notification to you that the tax has been assessed.
Unless otherwise provided by law, you agree to notify us of any dispute regarding your bill or Charges to your account within sixty (60) days. If you do not notify us of your dispute in writing with supporting documentation within this time period, you may not pursue a claim in arbitration or in court. You must pay disputed Charges until the dispute is resolved. If you accept a credit, refund, or other compensation or benefit to resolve a disputed bill or Charge, you agree that the issue is fully and finally resolved.
Your use of Vonix messaging services — including SMS, MMS, and RCS — is subject to these T&Cs and the Vonix Acceptable Use Policy (“AUP”). All messaging-related obligations, consent requirements, carrier rules, and usage limitations referenced in the AUP form part of this Agreement. You are responsible for ensuring that all messaging conducted through your account complies with the AUP and applicable law.
You are required to register your messaging campaigns under the 10DLC framework.
By submitting a registration request, you acknowledge that any templates, guidelines, or recommendations provided by Vonix for 10DLC compliance are for informational purposes only and should not be considered legal advice. It is your sole responsibility to ensure that your messaging practices adhere to all applicable laws and regulations. Vonix strongly recommends consulting with a qualified attorney to address any specific legal concerns.
You agree to assist in the registration process as requested, which may require you to make updates to your own website, social media pages, or contact forms to align with vetting requirements. You acknowledge that Vonix cannot guarantee the approval of any 10DLC campaign registration by third-party carriers or The Campaign Registry.
Vonix reserves the right to apply or waive a Campaign Registration Recovery Fee for any account requesting a 10DLC registration.
Approved 10DLC campaigns are tied to your service with Vonix and are non-transferable. Campaign approvals do not follow your phone numbers if they are ported to a different service provider.
Your continued use of Vonix messaging services constitutes your agreement to comply with all current and future AUP requirements, including but not limited to:
All Vonix plans include a base monthly messaging allotment. Additional messaging usage beyond the included allowance may result in overage charges; optional prepaid messaging packages may be available to increase your monthly allotment; postpaid overage billing may apply if your total monthly usage exceeds your included or prepaid allotments; messaging usage may be subject to security deposit requirements at Vonix’s sole discretion.
You are solely responsible for all messaging sent through your account, whether authorized or unauthorized. Vonix may limit, suspend, or terminate messaging capabilities or your Service if your messaging activity violates these T&Cs or the AUP, causes carrier blocking or deliverability issues, exceeds reasonable usage patterns, generates regulatory or compliance risk, or otherwise threatens Vonix’s network integrity or carrier relationships.
From time to time, and in Vonix’s sole discretion, we may offer certain promotions (including credits, discounts, or “free” Service) for any reason to any subset of customers. Any promotion shall only be offered, if at all, in Vonix’s sole discretion, and may be modified or terminated at any time without notice. Under no circumstances shall any promotional credits, discounts, or “free” Service be transferrable, combinable with any other offer, or redeemable for any amount of cash or credit.
You must use only supported, compatible Equipment to access the Vonix Service via the Vonix network. Modems, bypasses, VPNs, gateways, automated relay equipment, and any other Equipment used for commercial, masking, routing, tunneling, or re-direction purposes are not supported Equipment and violate our Acceptable Use Policy. This includes the use of VPNs or network configurations that obscure, reroute, or alter your true network identity, location, or traffic patterns in a manner that may impair service quality, disrupt voice performance, interfere with carrier routing requirements, or prevent accurate emergency service handling. Vonix reserves the right, in its sole discretion, to restrict, block, or suspend any connection that uses an unsupported VPN or network configuration. Failure to use supported, compatible Equipment when accessing our network may result in immediate termination of your Service.
All leased Equipment remains the sole property of Vonix at all times. You are responsible for maintaining leased Equipment in good working order. Upon termination of Service for any reason, you must return all leased Equipment to Vonix in good condition within ten (10) business days. Failure to return the Equipment on time, or returning Equipment damaged beyond normal wear and tear, will result in your being charged the full then-current retail replacement price for each unreturned or damaged item. For leased Equipment continuously active on your account for twenty-four (24) months or longer, you may request a replacement device of comparable model and condition, subject to your account being in good standing.
Equipment you purchase from Vonix includes a one-year warranty against defects in materials or workmanship, beginning on the original date of sale. This warranty does not cover damage caused by misuse, neglect, improper installation, unauthorized modifications, accidents, environmental conditions, or normal wear and tear.
If you choose to use your own hardware, Vonix will review the equipment for compatibility and make reasonable efforts to configure and support it, but cannot guarantee its performance, reliability, or full functionality. A one-time setup or provisioning fee may apply for customer-provided hardware, and Vonix does not provide any warranty for customer-provided devices.
You agree not to modify, alter, remove, obscure, or tamper with any serial number, MAC address, device identifier, firmware, or factory configuration of the Equipment without Vonix’s prior written consent. Unauthorized modifications may void all warranties and result in suspension or termination of Service.
You agree to notify us if your Equipment is lost or stolen. Once you notify us, we will suspend your Service, and you will not be responsible for additional usage Charges incurred in excess of your Service plan Charges going forward. If we determine unauthorized Charges were incurred, we will credit your account; if the Charges were authorized, you will remain responsible for them.
For Vonix-provided Equipment and accessory returns and exchanges, including restocking, shipping, and handling fees, see the applicable return policy, available by contacting Vonix customer support. Some Equipment and accessories may not be refunded or exchanged and may be subject to a restocking fee.
All new Equipment purchased from Vonix comes with a one-year manufacturer warranty from the original date of sale. Refurbished Equipment comes with a 60-day warranty. If your Equipment is defective, contact support@vonix.io to see if it is eligible for a warranty replacement.
Warranty claims cover only defects in materials or workmanship — not damage from normal wear-and-tear, aging, accidental damage, or software incompatibility with third-party apps. Attempting to “root” or otherwise modify your Equipment will void its warranty. Vonix is not responsible for lost data or the time you were without Equipment, and disclaims all warranties of merchantability or fitness for a particular purpose to the extent permitted by law. Vonix is not responsible for direct, special, incidental, or consequential damages resulting from any breach of warranty, except where such limitation is not permitted by law (such as death or personal injury claims).
VoIP-based 911 service is subject to important limitations and may not operate in all circumstances. The service will not function during power failures, internet outages, network disruptions, or if your connection is otherwise unavailable. Vonix registers E-911 service to the physical address you provide and associates it with the telephone number assigned to your account for emergency routing purposes. This registration applies only to that specific number and location. You are solely responsible for supplying an accurate physical service address and for immediately updating your address any time your device or Service is moved to a new location.
The Service may not be compatible with certain non-voice systems like security alarms or medical monitoring devices. You waive any claim against us for interference with such systems.
When making a 9-1-1 call, always state the nature of your emergency and provide both your location and phone number, as the operator may not automatically receive this information. Vonix is not responsible for failures to connect or complete 9-1-1 calls for any reason whatsoever, including if inaccurate location information is provided. 9-1-1 service may not be available or reliable and your ability to receive emergency services may be impeded. If you are porting a phone number to or from us, we may not be able to provide some Services, such as 9-1-1 location services, while the port is being implemented. If you dial 9-1-1 while outside the U.S., 9-1-1 services may not be available.
We will process valid requests to port your number to a new provider in accordance with applicable laws and FCC regulations. While we will not refuse a valid port request due to an outstanding balance, you remain fully responsible for all charges and fees owed on your account, which will be billed to you upon termination of service.
Numbers you obtain from us are not listed in directories. Ported numbers may retain their previous listing status.
Your Vonix Service includes one toll-free number per account and one local Direct Inward Dialing (DID) number per active user, unless otherwise stated in your Service Order. Additional local or toll-free numbers may be requested at any time and are subject to Vonix’s then-current monthly fees.
You are responsible for the calling practices associated with your account numbers. Third-party analytics companies, not Vonix, ultimately control SPAM flagging. Vonix can provide reasonable assistance in disputing an incorrect SPAM flag but cannot guarantee the outcome or timeline for removal.
At the end of the initial Term, your Service will automatically renew for successive renewal periods equal in length to the initial Term unless Vonix receives your written cancellation notice at least thirty (30) days prior to the expiration of the then-current Term.
You may terminate your Service at any time by contacting Vonix through an authorized support channel. For no-contract (month-to-month) plans, termination takes effect at the end of your current billing cycle, and no refunds or prorated credits are issued for unused Service. For term-based (contract) plans, you remain responsible for all charges through the end of the current contractual Term, and early termination fees (“ETFs”) may apply.
If you are on a term-based (contract) plan and cancel Service before the end of your agreed contractual Term, an ETF will apply, calculated as the monthly recurring charges for all contracted services multiplied by the number of months remaining in your Term. Any outstanding one-time fees, taxes, equipment charges, or previously deferred amounts also become immediately due upon termination.
If you cancel a Service Order before installation or activation of the Service, Vonix may assess a termination fee equal to one (1) month of the contracted service charges. All one-time fees, including setup, configuration, equipment provisioning, and messaging or campaign registration fees, are non-refundable and remain due regardless of cancellation.
Vonix Service plans may only be used for (i) voice calls between two individuals; (ii) text and picture messaging; and (iii) communication via our platform or providers with which Vonix has an API integration. You agree not to misuse the Service or Equipment, including reselling or rebilling our Service, engaging in unlawful activity, using the Service as a substitute for dedicated data connections, tampering with Equipment, “spamming” or mass unsolicited communications, or attempting to access the accounts or networks of others without authority. Voice services may not be used for monitoring services, telemarketing, autodialed calls, or robocalls.
We may limit, adjust, suspend, or terminate your Service or Agreement without notice at any time and for any reason, including if we determine, in our sole discretion, that you have breached the Agreement, transferred Service without our consent, become insolvent, misused your Service or Equipment, or used your Service in a manner that is excessive or unusually burdensome. Vonix reserves the right to cancel or deactivate Service to protect its network or itself from financial or other harm, including from excessive or unauthorized use or credit card chargebacks. If we limit, suspend, or terminate your Service and later reinstate it, you may be charged a reinstatement fee.
If Vonix terminates your Service for any reason, we reserve the right to prohibit you from using any Vonix Service plan in the future, including by blocking your device from our network.
You expressly consent to receive all communications, agreements, documents, notices, and disclosures (“Notices”) from us, at the telephone number or email address associated with your Service. Notices are considered delivered when we deliver them by text message or voice, by email, or three (3) days after mailing to your address on file.
Notices sent by email are deemed delivered when transmitted, provided no bounce-back or error message is received. Notices sent by U.S. mail are deemed delivered three (3) business days after mailing.
We may at times contact you using autodialed or prerecorded message calls or text messages to provide account notices, investigate or prevent fraud, inform you about products or services, or collect a debt owed to us. We will not share your phone number with third parties for their own purposes without your consent. Standard telephone minutes and text charges may apply.
You do not have to consent to receive autodialed or prerecorded message calls or texts in order to use Vonix Service. You may revoke your consent by contacting our customer service department at (407) 289-8920, writing to Vonix at the address above, or managing your account preferences online.
To begin arbitration or any other legal proceeding against Vonix, you must serve our registered agent: Vonix Corporate Headquarters, 1914 Edgewater Dr, Orlando, FL 32804.
By providing your mobile phone number, you consent to receive text messages from Vonix related to our products and services, promotional offers, or account and delivery notifications. Message frequency may vary and standard message and data rates may apply. You may opt out at any time by replying “STOP” to any text message, and you may reply “HELP” for assistance. Your phone number will be handled in accordance with our Privacy Policy. We do not sell or share your phone number with third parties except as required by law.
Vonix and you agree that, except as provided below, any and all claims or disputes in any way related to or concerning the Agreement, our Service, marketing practices, Equipment, or products will be resolved by binding arbitration on an individual, non-representative basis. This process also applies to claims against other parties relating to Service or Equipment provided or billed to you, whenever you also assert claims against us in the same proceeding, and survives termination of this Agreement. The arbitration provisions are governed by the Federal Arbitration Act and federal law. The exclusive venue for enforcing any arbitration award is the United States District Court, Middle District of Florida, or the District Court for the State of Florida, County of Orange, if the Federal Court lacks jurisdiction.
By agreeing to arbitrate all disputes, Vonix and you are both waiving any statutory and constitutional rights to a jury trial. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this Agreement and can award the same damages and relief as a court.
Before initiating arbitration against Vonix, you must first give us an opportunity to resolve your claim by calling our customer service department at (407) 289-8920 and providing a written description and supporting documentation. If we are unable to resolve the claim within sixty (60) days after receiving your claim description, you may pursue your claim in arbitration.
As an alternative to arbitration, Vonix may choose to resolve payment disputes in small claims court in the county of your most recent billing address, including claims strictly limited to the collection of past-due amounts.
Either party may start arbitration proceedings following the 60-day pre-arbitration period, submitting a demand through the American Arbitration Association (“AAA”) or JAMS, both administered through their Orlando, Florida offices. Arbitration will be held before a single arbitrator, a retired judge or appellate justice, sitting in Orlando or Orange County, Florida, with videoconference participation available. If the dispute involves less than $75,000 and you agree to limit your maximum recovery to that amount, Vonix will pay the arbitration provider’s costs to the extent required by law; otherwise, costs are shared equally (excluding attorneys’ fees).
Discovery is limited to one deposition per side and ten requests for production of documents, tailored to the issues in the case, though the arbitrator has discretion to expand these limits upon a showing of good cause.
Vonix and you each agree that any proceedings, whether in arbitration or court, will be conducted only on an individual basis and not in a class or representative action. Neither you, nor any other customer, can be a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding against Vonix.
We reserve the right to change or modify these T&Cs, our Services, discounts, technologies, coverage, or any other terms in the Agreement at any time, effective when we post them on the Vonix website or send them to you. If we change the service fee applicable to your plan, you will have 5 days from the date we post or notify you of the revised fee to terminate your Service by contacting support@vonix.io. If you fail to cancel within the 5-day period, you will be deemed to have accepted the rate increase. Increases in taxes, regulatory fees, or assessments are not considered increases in Service Fee and do not trigger this cancellation right.
You agree not to infringe, misappropriate, dilute, or otherwise violate the intellectual property rights of Vonix or any third party. Your purchase of Vonix Service and Equipment does not grant you any license to copy, modify, reverse engineer, redistribute, or resell Vonix’s intellectual property. A violation of this section harms Vonix in a way that cannot be fully redressed by money damages, entitling Vonix to seek immediate injunctive relief.
Our Privacy Policy governs how we collect and use information related to your use of the Vonix Service. We may change our Privacy Policy without notice; however, if we change our policy to allow use or disclosure of personal information in a way that is materially different from that stated in the policy at the time the data was collected, we will post notice in advance of the change.
Except to the extent otherwise expressly provided in writing, and to the greatest extent permitted by law, the Vonix Services and Equipment are provided on an “as is,” “as available,” and “with all faults” basis and without warranties of any kind. Vonix does not promise uninterrupted or error-free service and does not guarantee that your communications will be private or secure. You accept responsibility if you use your Service as a means of security or authentication for other accounts.
You agree that Vonix is not an insurer of Services, has no control over the acts and conduct of third parties, and is not responsible for losses incurred as a result of your or a third party’s use of your Vonix phone number as a source of authentication or verification for any social media, email, financial, or cryptocurrency account. You are responsible for keeping your email, password, and all other account information secure at all times. Except in cases of fraud or willful misconduct, Vonix is not responsible for losses relating to your inability to reach 9-1-1, your use or inability to use any Service or Equipment, or any interruption, error, limitation, or delay in Service. To the greatest extent permitted by law, our liability for damages or other monetary relief for any claims you may have against us is strictly limited to no more than the amounts actually paid by you to us for the Service from which the claim arose in the three (3) months immediately preceding the event giving rise to the claim. All claims must be brought within two (2) years of the date the claim arises.
You agree to defend, indemnify, and hold us harmless from and against any and all losses, claims, liabilities, costs, and expenses arising out of or relating to your use of the Service or Equipment, breach of the Agreement, or violation of any laws or the rights of any third party by you or any person on your account.
A waiver of any part of the Agreement in one instance is not a waiver of any other part or instance. If any part of the Agreement is held invalid, that part may be severed from the Agreement. You cannot assign the Agreement or any of your rights or duties under it without our express written consent. The Agreement is the entire agreement between Vonix and you.
The Agreement is governed by the Federal Arbitration Act and applicable federal law. To the extent state law may apply, the laws of the state in which your billing address is located shall apply, without regard to conflict of laws rules. Arbitration will be held in Orlando, Florida, where Vonix is headquartered, and court proceedings must be initiated in Orlando, Orange County, or the U.S. District Court for the Middle District of Florida.
Customer Proprietary Network Information (“CPNI”) is information that Vonix and other telecommunications carriers obtain when providing your telecommunications services to you, including the types of services you purchase, how you use them, and related billing information. Your telephone number, name, and address are not considered CPNI. Vonix uses technology, security features, and strict policy guidelines to safeguard the privacy of CPNI and does not disclose it outside of Vonix, its affiliates, and their agents without customer consent except as required by law. If you wish to restrict our use of your CPNI for marketing purposes, contact customer service at (407) 289-8920.
Copyright © 2026 Vonix. See also our Privacy Policy and Acceptable Use Policy.