This Acceptable Use Policy (“AUP”) outlines the rules and guidelines for using Vonix Services, including SMS and MMS. By using Vonix services, you agree to comply with this policy to ensure a safe, respectful, and lawful environment for all users.
Vonix does not provide legal advice regarding use of our services. It is strongly recommended you seek your own legal advice for help understanding legal obligations for engaging in calling or messaging campaigns.
You must use our services in compliance with all applicable laws and regulations, including but not limited to those related to telecommunications, privacy, intellectual property, and obscenity. You are strictly prohibited from engaging in any illegal activities including, but not limited to, the transmission, distribution, or storage of any material that violates applicable laws, regulations, or statutes.
You are responsible for ensuring compliance with all applicable laws and regulations governing your use or application of Vonix services.
You must not engage in any form of malicious activity, such as harassment, identity theft, spamming, phishing, or distribution of malware, or any other activity that compromises the security or integrity of Vonix’s systems or networks.
You must not engage in any activity that infringes upon the intellectual property rights of others, including copyright, trademark, patent, or trade secret infringement. Any unauthorized use, reproduction, or distribution of copyrighted materials is strictly prohibited.
Vonix services are intended for business or organizational use and cannot be resold or redistributed without explicit written consent from Vonix.
Vonix strictly prohibits any form of communication that involves exploiting or seeking to harm minors. You must not engage in activities such as child exploitation or any other form of abuse involving minors.
You must not engage in activities that involve misrepresenting your origin or identity while using Vonix services.
Vonix Services are intended for Regular Business Use between individuals and not for high-volume commercial messaging or call center calling, including auto-dialing, “predictive dialing,” telemarketing, or automated use. Vonix defines “Regular Business Use” as an average of 2,000 minutes per user per month. You agree not to use the services in any way that is inconsistent with typical human operation or to excessively utilize Vonix services in a manner that negatively impacts the service quality for other users. Vonix reserves the right to restrict usage in the event of negative impact to other Vonix users.
You must not attempt to circumvent or bypass any compliance measures or security protocols implemented by Vonix. This includes any attempt to gain unauthorized access to Vonix systems, networks, or data.
You must not engage in any unauthorized interception, monitoring, or surveillance of data transmitted through Vonix services. Intercepting or accessing data without proper authorization is strictly prohibited.
The following prohibited content applies to all Vonix services, including SMS/MMS content. You may not use Vonix services to transmit or store any content that is:
Vonix participates in the TCR CSP with the goal to eliminate spam, phishing, and fraudulent messages. The policies contained in this AUP apply to all SMS/MMS messages sent across the Vonix platform, whether sent via Vonix applications, a third-party provider, or via the API.
You must comply with the following guidelines when sending messages using Vonix services:
| Plan | SMS Segments / User / Month | MMS Segments / User / Month |
|---|---|---|
| Basic Plan | 100 | — |
| Pro Plan | 500 | — |
| Team Plan (previously Premium Plan) | 1,000 | 100 |
| AI Growth Plan | 1,500 | 200 |
Additional SMS segments beyond your plan’s allotment are billed at $0.009 per segment (prepaid) or $0.013 per segment (postpaid). Contact Sales for more details.
All Vonix user plans include a base monthly bucket of SMS/MMS message segments. Customers may extend their messaging capacity through prepaid or postpaid options.
Customers may purchase one or more Prepaid 5,000 Message Segment subscriptions at a rate of $0.009 per segment. Prepaid segments are added to the customer’s monthly allotment and are consumed before postpaid segments.
Customers may also opt to use Postpaid Message Segments beyond their included or prepaid allotments at a rate of $0.013 per segment. Postpaid usage is billed in arrears as part of the monthly overage calculation.
All messaging customers may be subject to a security deposit requirement at Vonix’s sole discretion. Vonix may request, hold, or adjust security deposits based on usage patterns, payment history, risk assessment, or compliance considerations.
You must obtain proper consent from recipients before sending SMS/MMS messages utilizing Vonix services. Consent should be explicit, voluntary, and obtained in compliance with applicable laws and regulations. Sending unsolicited messages, including spam or promotional content, is strictly prohibited.
All SMS/MMS messages must provide recipients with a clear and easily accessible way to opt out of further messages via text. The CTIA guidelines provide clear command keywords that must be honored for opt-out requests, including STOP and UNSUBSCRIBE.
All SMS/MMS messages must provide recipients with a clear and easily accessible way to get assistance, via text and phone. The CTIA guidelines provide clear command keywords that must be honored for assistance requests, including HELP.
You must not engage in SMS/MMS campaigns that promote illegal activities, deceptive practices, or violate any laws, regulations, or industry guidelines. Prohibited campaigns include but are not limited to:
You retain the ownership rights to the content you send via SMS/MMS, but you grant Vonix a limited license to store, transmit, and deliver the content as part of our service.
Vonix may monitor our services for compliance with this AUP, including reviewing content and message transmissions. By using our services, you consent to such monitoring.
Violations of this AUP may result in temporary or permanent suspension of service, termination of the account, additional fees or damages, or other disciplinary actions deemed appropriate by us.
If you become aware of any violations of this AUP or suspect misuse of our services, please report it to Vonix by sending an email to compliance@vonix.io.
Vonix may update this AUP as necessary to reflect changes in technology, regulations, or our services. Any updates will be communicated to users, and continued use of our services after the policy changes will indicate acceptance of the revised AUP.
This AUP is designed to create a safe and respectful environment for all users. We appreciate your compliance in adhering to these policies.
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