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Flex AI · Call Intelligence

Every call analyzed.
Every insight delivered.

Vonix AI transcribes, scores, and summarizes every conversation the moment it ends — so your team spends time selling, not reviewing recordings.

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100%
Of calls analyzed
2+hr
Saved per agent / week
72%
Avg. positive sentiment
4.2min
Avg. talk time tracked
Real-Time Call Intelligence

Your calls analyzed.
The moment they end.

No manual review. No third-party software. Every call is transcribed, scored, and summarized — automatically pushed to your dashboard.

📝

Full AI Transcription

Every word captured and indexed, searchable by keyword, topic, or outcome.

📊

Sentiment Scoring

Calls scored positive, neutral, or negative — automatically, on every call.

⚡

AI Summaries & Action Items

Concise summaries and next steps generated the moment a call ends.

🔄

CRM Push via Zapier

Send summaries and scores to HubSpot, Salesforce, AgencyZoom, and more.

Vonix AI Dashboard Live
100%
Calls analyzed
2hr
Saved per agent / wk
AI Transcription — Sarah Mitchell · 4:12 min Positive ↑
JT
Thanks for calling Vonix — how can I help you today?
SM
Hi, I wanted to ask about upgrading to get the AI features included.
JT
Absolutely — the Team plan is a great fit and it's already live for you…
⚡ AI Summary
Client inquired about upgrading for AI features. Positive tone. Action: send pricing comparison, schedule follow-up call.
Upgrade Interest Send Pricing Follow-up Required
Sentiment Analysis

Know exactly how every call felt.

Vonix scores calls across three dimensions to spot coaching opportunities, catch at-risk clients early, and prove ROI to leadership.

Positive 72%

Client satisfaction and interest — the calls your team is getting right.

Neutral 19%

Informational or inconclusive calls that may need a follow-up.

Negative 9%

Frustration or dissatisfaction indicators — flagged for real-time coaching.

Custom Reporting

Reports built around
how you work.

Stop scrolling through unnecessary data. Build reports around the metrics that actually matter to your business, then share them with leadership in a click.

  • Drag-and-drop custom report builder
  • Real-time dashboards by agent, team, or location
  • Call volume, talk time & outcome tracking
  • AI sentiment trends over time
  • Scheduled exports to email or CRM
  • Shareable links for leadership review
See the Dashboard Live →
847
Calls this week
4.2 min
Avg. talk time
72%
Positive sentiment
Call Volume by Day
Inbound
Outbound
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Custom Report Builder Live Preview
Sentiment Score Call Duration Agent Performance Location Outcome
Positive Sentiment 72% ↑ 8%
Avg. Call Duration 4.2 min
Common Questions

Everything about Flex AI

Which plans include AI features?

AI transcription, sentiment scoring, and summaries are included on the Team and AI Growth plans. You can also add AI Growth features to an existing plan — talk to a specialist to discuss options.

Does AI analyze every call automatically?

Yes — 100% of calls are transcribed and scored automatically. There's nothing to enable per call, no storage limit on transcripts, and no manual review required from your team.

How accurate is the AI transcription?

Vonix uses enterprise-grade speech recognition with high accuracy on standard business calls. Industry-specific terminology improves over time as the model learns your team's vocabulary.

Can I push AI summaries to my CRM?

Yes. Via Zapier you can automatically send call summaries, sentiment scores, and action items to HubSpot, Salesforce, AgencyZoom, Zoho, Pipedrive, or any other tool in your stack.

How long are transcripts stored?

Transcripts are stored for the same duration as call recordings on your plan — up to 10 years on Team and AI Growth. They're searchable from your dashboard at any time.

Is this a separate add-on or built in?

It's built into the plan — no third-party subscription, no per-seat add-on fee, no extra software to install. Vonix AI is part of the platform, not bolted on.

See Flex AI in action

Talk to a specialist. Today.

Call us now and a specialist will walk you through Flex AI live on your own account, answer every question, and get you set up within 1–2 business days.

Call 407-289-8920

Tell us more about you to get started

A specialist will reach out to you within one business day, or you can schedule a demo on the following page.

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